Frequently Asked Questions
Everything you need to know about shopping with Nestoly.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are my personal and payment details secure?
Yes, Nestoly uses industry-standard SSL encryption to protect your data. We never store your full credit card information on our servers.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We hope to expand our shipping zones to more international destinations in the near future.